Help
Every order is made by hand, packed with care and sent to you.
UK delivery is included in our prices. We also deliver to Europe, North America and a growing list of other countries.
Delivery charges depend on where you are. Tell us where you are in your message and we will confirm the cost before you pay.
Every piece is made to order. Most orders are crocheted, finished and sent within 5 to 10 business days. Orders outside the UK then take a few extra days in transit.
We let you know in your chat when your order is on its way, with tracking where the delivery service provides it. If anything will delay your order, we will tell you. If we cannot deliver within 30 days of your order and we have not agreed a later date with you, you can cancel for a full refund.
Prices on the site are in pounds sterling. For delivery outside the UK, we confirm your total in your message before you pay.
Your country may charge import VAT, customs duty or a handling fee when your parcel arrives. These are not included in our prices and are paid by you to the carrier or customs. Customs checks can add a few days to delivery.
Pieces bought in the colour shown on the product page can be cancelled within 14 days of delivery for any reason. Tell us within that time, then send the piece back within a further 14 days, unused and in its original condition. Return postage is paid by you.
Pieces made in colours you chose, and bespoke designs, are made specially for you. These cannot be returned for a change of mind, but your rights for faulty items always apply.
Message us in your chat and tell us which pieces you would like to return and why. Add a photo if something is faulty or damaged.
We reply within 2 business days with our return address. Please put a note with your name inside the parcel.
You can ask for a refund or for the same piece again. If you would like a different colour or size instead, mention it in your message and we will help.
If your piece arrives damaged, faulty or not as described, message us in your chat as soon as you can with a photo. You can ask for a full refund within 30 days of delivery, or a repair or replacement. We pay any return postage for faulty items.
We refund within 14 days of receiving the piece back, or of you showing us that you have sent it, whichever is sooner. Refunds go back to the card or account you paid with, in the currency you paid in. Full details are in our terms of sale.
